I just updated to v3.5.2 and no exports are completing.
If I don’t trim the video to export it will just stop progressing. If I trim the video very short… The progress bar will get to the very end however exporting never completes.
HI, i have the same issue. Exprected time is maybe 6 hours and when i check back after 8 hours the timer is still at 3 hours left and the export file is getting bigger and bigger.
Export is Prores LT. I will try to get a log of this and upload.
Hello,
Could you send us an email at help@topazlabs.com with the full log files from the app?
To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
