Export Freezing

After AI raw image processing and pressing the SAVE IMAGE button, the software appears to complete processing the image (progress bar) and then freezes. Nothing happens. Can’t save image and the only option seems to be pause processing but still doesn’t resolve. What’s up

Steps to reproduce issue:

  1. Step 1
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  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request