Export / Error

[erwin.wiemer]

[If you are posting a new bug, please include the following]

1. Exporting a video enhanced with Proteus fails. Error message in the export queue.

2. Win 10 Pro

   

   logsForSupport.zip (15.2 MB)

3. Your log files (Help > Logging > Get Logs for Support)

4. Any screenshots as necessary

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[kyle.topazlabs]

The logs are pointing to an issue with opening the decoder for the original source video.

Can you try converting your input using Handbrake and then try importing the converted version back into the app for processing?

1. Drag and drop your video to import it

2. I recommend going to the “dimensions” tab and under “resolution limit” > none

3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source
4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.