Exit 11 error

Topaz PhotoAI v 3 on Mac
Wont now load the RAW plugin in LrC:
“Topaz Photo AI either failed to start or did not finish successfully. Exit code: 11”
Can now only use PhotoAi in LrC in the external app mode, rather than RAW plugin.
Arose when PhotoAI was force quit.
Do I have uninstall PhotoAI and reinstall to fix this ?

To investigate this problem better, we’ll need to examine your system profile information. This will help us understand what might be causing this issue.

We can also try resetting your Lightroom plugin to start with the troubleshooting process. Please follow these directions below:

  1. Close Lightroom fully.

  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads

  3. Open Lightroom and check the File > Plug-ins Extras again.

After you have done these steps let me know if the plugin is working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the 'Help > Open Log Folder ’ menu option. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

This corrected the issue for now. Many thanks

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