Excessive time to load new models

Topaz Photo AI Bugs and Issues
1

[I have waited up to 45 minutes for Photo AI to upload new models to process a single image the modes never loaded. I am running Windows 11 Dell XPS 8960 with intel CORE i9 processor. Topaz AI has serious flaws.

Has anyone experienced this issue and overcomes this problem?

Steps to reproduce issue:

  1. Step 1 Open a photo in Photoshop 2024
  2. Step 2 Access Topaz AI via the Automate dropdown.
  3. Step 3 Modules begin to download and freeze, never update.

Topaz Photo AI [v 3.1.0] on [Windows 11]

2

Please follow the steps below to reset your Photoshop plugin.

  1. Close Photoshop fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Photoshop Elements and check the File > Automate > Topaz Photo AI plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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