Errors after update - Video AI (into 7.0.0.)

Topaz Video AI Bugs and Issues
1

After I’ve just installed the update of Video AI into 7.0, and I can’t use it any more.

At this moment, I need to stabilize the video and also do some fix of motion blur.

But even at very basic settings, without checking anything else (as rolling shutter or jittery motion) , either having only stabilization (1x pass) or motion blur or both, I got all kind of error messages even at trying to render only 5 seconds or 2 seconds on timeline.

I got errors (in red color) as:

  • resolution error
  • driver error.
  • I got also “Error - Preview error”.

I did some screenshots of the last few error reports.

I have CPU i9 and RTX 4090 and Topaz Video AI was running without problems last month, even at 4K resolution (it had problems only with higher than 4K).

Now this video I’m working on now, it’s only 1920x1080 and at 30 fps.
And I get these errors.

I also tried one previous project, which was import of over 4K and export at 4K (and which worked well prior the update today) and it was reporting same (few different) errors as well.

I need to have FIXED this, I have a customer waiting for me that I edit his video (samples first) in next hours, but I have these issues now, after updating the Topaz Video AI.

Here are some screenshots:

Posnetek zaslona 2025-05-15 062210
Posnetek zaslona 2025-05-15 062210557×1232 56.4 KB

Posnetek zaslona 2025-05-15 062146
Posnetek zaslona 2025-05-15 062146566×1229 39.4 KB

Posnetek zaslona 2025-05-15 062129
Posnetek zaslona 2025-05-15 062129562×1219 54.3 KB

Posnetek zaslona 2025-05-15 062113
Posnetek zaslona 2025-05-15 062113562×1214 54.1 KB

Thank you for any help.
And I hope I can reach here also Topaz Labs support, not just this forum, to maybe get fixed this sooner. :open_mouth:

2

Wrong Community Forum ???

Why doesn’t Topaz recognise that and move it automatically to where it belongs based on the content ?

3

Oh, I see now, I posted it under Photo AI… sorry! :open_mouth:
Anyway, I installed then previous version, still got errors, then I updated drivers for graphic card, it works not, the older version of Video AI, I’m afraid to update it now…

Thank you for bringing this oout.

4

You need to update your GPU drivers:

  1. Go to the NVIDIA drivers update page
  2. Input your GPU card specs
  3. Download the latest Studio Drivers for the card, here is a screen recording in case you need it.

Once you have downloaded that restart your computer, open the app, and try running the clip back through.

5

Yes, I found that later too and it worked.
But prior that, I installed again the older version of Topaz Video AI.
And now I’m still afraid to update it to version 7.

Thank you!

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