Error

I just installed the latest update and I get errors. in any of the presets. [If you are posting a new bug, please include the following] 11/21/2024 ( most recent update.

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

Can you send an email to the support team so that they can troubleshoot this situation with you?

help@topazlabs.com

In order to troubleshoot this, they will need your logs and your full system profile.

How To Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

It seems to be working now. I think I may have clicked on the older version? Maybe it was trying to find the models? I’ll reply is it does not work but I am seeing Render preview now.

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