Error while processing

[syncoustix]

logsForSupport.zip (8.0 MB)
VAI stopped the processing of a video with ERROR.
Please see the log data.

Computer Report:
11th Gen Intel(R) Core™ i7-11700F @ 2.50GHz 2.50 GHz, 16,0 GB RAM, Windows 11 64-Bit

NVIDIA System Information Report:

DirectX-Version: 12.0
GPU-Prozessor: NVIDIA GeForce GTX 1660 SUPER
Treiberversion: 561.03
Treibertyp: DCH
Direct3D-Funktionsebene: 12_1
CUDA-Kerne: 1408
Kerntakt: 1785 MHz
Speicher-Datenrate: 14.00 Gbps
Speicherschnittstelle: 192-Bit
Speicherbandbreite: 336.05 GB/s
Gesamter verfügbarer Grafikspeicher: 14217 MB
Dedizierter Videospeicher: 6144 MB GDDR6
System-Videospeicher: 0 MB
Freigegebener Systemspeicher: 8073 MB
Video-BIOS-Version: 90.16.48.00.D0
IRQ: Not used
Bus: PCI Express x16 Gen2

[Components]
nvui.dll 8.17.15.6103 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.15.6103 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.15.6103 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.15.6103 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.15.6103 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvWSSR.dll 32.0.15.6103 NVIDIA Workstation Server
nvWSS.dll 32.0.15.6103 NVIDIA Workstation Server
nvViTvSR.dll 32.0.15.6103 NVIDIA Video Server
nvViTvS.dll 32.0.15.6103 NVIDIA Video Server
nvLicensingS.dll 6.14.15.6103 NVIDIA Licensing Server
nvDevToolSR.dll 32.0.15.6103 NVIDIA Licensing Server
nvDevToolS.dll 32.0.15.6103 NVIDIA 3D Settings Server
nvDispSR.dll 32.0.15.6103 NVIDIA Display Server
nvDispS.dll 32.0.15.6103 NVIDIA Display Server
PhysX 09.19.0218 NVIDIA PhysX
NVCUDA64.DLL 32.0.15.6103 NVIDIA CUDA 12.6.73 driver
nvGameSR.dll 32.0.15.6103 NVIDIA 3D Settings Server
nvGameS.dll 32.0.15.6103 NVIDIA 3D Settings Server

[margaux.topazlabs]

Hello, I am seeing an out of memory error.

​Let’s have you change a few settings in the Preferences Panel.

​
​File > Preferences > Processing

• Set the AI Processor to the NVIDIA GeForce GTX 1660 SUPER
• Set the max memory usage at 50%
• Set max processes to 1
• Save the settings and exit the panel

Try running the clip back through and if you experience an issue please send me the updated logs for review.

Thanks,

[Ruebarb]

Seeing this also with 6.1
logsForSupport.zip (10.7 MB)
DxDiag.txt (110.7 KB)

I was successful with a 2nd attempt on these

[Ruebarb]

My 2nd PC also started seeing this with 6.1
logsForSupport.zip (12.3 MB)
DxDiag.txt (85.4 KB)

Was 100% repeatable with 6.1, 6.04, 6.03. Didn’t always get the error pop_up.

I ran it through MKV ToolNix, still no luck

Reprocessed through HandBrake and all is well

[Ruebarb]

Another , the file already was run through handbrake, can’t blame
DxDiag.txt (110.7 KB)
the file .
logsForSupport.zip (10.7 MB)