Error when processing mp4 video clip

I have tried to process multiple mp4 video clips and continually get an error message that says contact support for help. I have tried to output it as mp4 and mkv with no luck.

I generated a log file by the Video AI but haven’t figured out how to attach it.


Logs can be attached as a reply to this message. Thanks!

logsForSupport.tar.gz (554.6 KB)


Our developers are currently working on a known issue with file paths containing special characters like ‘#’. For now, try importing and exporting from folders that do not contain special characters to prevent errors.

We’re hoping to have this resolved in an update very soon!

Thanks. Removing the special character seems to have fixed it.