Error when downloading models

Topaz Gigapixel AI Bugs and Issues
1

I installed the latest Gigapixel AI (8.3.2). When I went to use it, it indicated that it had to download some models again. Partway through, I got an error saying that it couldn’t verify one or more of the models:

rxl_unet1-v2-fp16
ssdunet-v1-fp16-64x64-ov

Clicked retry. The model download remained stalled. Closed Gigapixel AI and restarted it. Again, as soon as I loaded an image it told me that some models needed to be downloaded again. Same result with error:

rxl_unet1-v2-fp16
ssdunet-v1-fp16-64x64-ov

I tried uninstalling and reinstalling Gigapixel AI again. I made sure that no antivirus software was running and all firewalls were down. Same result. It seemed to install just fine. I opened the program, loaded an image and again was told some models needed to be downloaded again. Stopped in the same place with the same error.

Help.

2

Hi.

The latest version is Gigapixel 8.3.3 and might resolve this issue here’s the link for both Windows and Mac

Windows
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.3.3/TopazGigapixelAI-8.3.3.msi

Mac
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.3.3/TopazGigapixelAI-8.3.3.pkg

Hope this helps

3

goto log file path C:\ProgramData\Topaz Labs LLC\Topaz Gigapixel AI\Logs

Open the latest log with Notepad and copy the both names with the extension ( mostly end with .tz , tz2 etc… )

Now create the link with https://models-bal.topazlabs.com/v1/

(eg https://models-bal.topazlabs.com/v1/rxl_unet1-v2-fp16-ox.tz)

Copy the downloaded file to the location below.

C:\ProgramData\Topaz Labs LLC\Topaz Gigapixel AI\models

4

Thank you. I’m trying this now. I should know in several hours, if it solved the issue. (It’s laughable that my internet provider calls my connection “high speed”.)

Rich Sorochak

5

Thank you. I’ll try this next, if necessary.

Rich Sorochak

6

I was wondering was Slklakshitha reply able to help resolve your issue

Gigapixel shouldn’t have to keep repeatedly downloading models, this sounds like the connection was interrupted during the download process possibly due to a VPN or something similar

Try disabling your VPN and if that doesn’t help here’s the link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

7

Thank you for checking in. The missing models finished downloading overnight. I installed them a few minutes ago and Gigapixel is working perfectly now.

Rich Sorochak

8

It’s working perfectly now. Thank for the speedy assist.

Rich Sorochak