I receive an error message when processing just one image, which will immediately say “Error: Unable to write results to User/brettraney…” I’ve just purchased this application, and it doesn’t work. Do you have any tips for Mac users?
Application & Version: Topaz Sharpen AI Version 3.0.1
Operating System: macOS Catalina, Version 10.15.7
Processor: 4.2 GHz Quad-Core Intel Core i7
Memory: 64 GB 2400 MHz DDR4
Graphics: Radeon Pro 580 8 GB
I have exactly the same problem! No problem before the upgrade to 3.0.1. I checked the folder’s permission on my MAC and there is no problem. This is so frustrating. Topaz should fix this ASAP or allow a downgrade back to the previous version.
I have exactly the same problem too.
Also, when processing multiple images, the file numbering goes awry with subsequent images using the name of the previous file as the root, e.g. A.tiff - error, B.tiif saved image is A-motion.tiff, C.tiif is saved as B-motion.tiff etc.
I uninstalled 3.0.1 and re-install with 3.0.0. No problem saving files thereafter. However, please note that 3.0.0 do have the occasional problem of not being able to save files too. However, this is easily workaround by restarting Sharpen AI. With 3.0.1, nothing can be saved at all.
After the recent upgrade I also had the same file problem mentioned in this thread. I did restart my iMac after the install. My iMac Pro memory: 32GB, processor: 3.2 GHz 8-Core Intel Xeon W, Graphics: Radeon Pro Vega 56 8 GB, Op system: Big Sur:11.2.3 (20D91). I tried to save the file(s) in different folders on my iMac, all to no avail. It had worked ok with the previous version.
Just “upgraded” to Sharpen AI v 3.0.2 - same problem. Unable to write to User/… Everything worked in previous version (v.2.4.x). MacOS Catalina 10.15.6. Tried several restarts all to no avail. My older version of Denoise AI (2.4.2) still works fine. I won’t be upgrading that any time soon.