Error opening installation log file upgrading from 7.4.1 to 7.4.2

Topaz Gigapixel AI Bugs and Issues
1

I renewed my subscription to Gigapixel and upgraded to 7.4.1 a few days ago without any problem. Tonight I tried to upgrade to 7.4.2. The file seemed to download fine, but when I clicked the blue “install update” button, I received a Windows Installer Error message: “Error opening installation log file. Verify that the specified log file location exists and is writable” and Gigapixel closed. When I reopened Gigapixel (still 7.4.1) and go to the Open Log File in the help menu, a folder opens just fine:
This PC>Windows(C:)>ProgramData>Topaz Labs LLC >Topaz Gigapixel AI.Logs .

In the folder I see several .tzlog files from tonight, a lastsessionfiles.txt from 8/31 and a Topaz Gigapixel AI Installer Log.txt from 8/31 when I renewed and upgraded to 7.4.1.

I’ve tried multiple times, but it Gigapixel simply closes with the same error message.

2

Hi Kevin - thanks for letting us know.

This error message maybe a file permission issue on their computer.

Let’s have you delete the existing installer log files and try running the new 7.4.2 installer again.

Screenshot_2024-05-24_at_11.13
Screenshot_2024-05-24_at_11.131920×934 65.7 KB

Delete this file and reopen Gigapixel and run the Install Update again.

If this continues, please submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot your conflict.

1 Like
3

That worked! Thanks so much!