Error messages

Error messages.
I keep getting error messages when I try to enhance an old film using" Low quality" mode.

Next time you have an issue please post in the right category … Showoff Spot is not correct.

I’m getting error messages when I use low quality mode for old 8mm movies. what can be done to stop this?

is this the right category to post this problem?

Yes I moved it here, support or a knowledgeable user should respond to you.

I am sure that you would get a better response if you say what actual error messages you are getting.

Could you send us an email at with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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