Error message

Hi, when I start to add a clip display error, Contact support - Collect the logs: Help > Logging> Get Logs For Support …
What I have to do? thanks


If this is an error on macOS, this is a known issue with the 3.2.6 version of the app that our developers are currently working on patching. For now, you can follow these steps to restore app functionality:

  1. Uninstall Topaz Video AI
  2. Delete the app’s .plist files - How To Delete Your Plist Files
  3. Reboot your Mac
  4. Reinstall

Here are my error logs for the same thing.
logsForSupport.tar.gz (46.8 KB)

Here are more error logs after following the process for a re-install.
logsForSupport.tar.gz (65.8 KB)