Hi, when I start to add a clip display error, Contact support - Collect the logs: Help > Logging> Get Logs For Support …
What I have to do? thanks
Hello,
If this is an error on macOS, this is a known issue with the 3.2.6 version of the app that our developers are currently working on patching. For now, you can follow these steps to restore app functionality:
- Uninstall Topaz Video AI
- Delete the app’s .plist files - How To Delete Your Plist Files
- Reboot your Mac
- Reinstall
Here are more error logs after following the process for a re-install.
logsForSupport.tar.gz (65.8 KB)