Error message

Topaz Video AI Bugs and Issues
1

Hi, when I start to add a clip display error, Contact support - Collect the logs: Help > Logging> Get Logs For Support …
What I have to do? thanks

2

Hello,

If this is an error on macOS, this is a known issue with the 3.2.6 version of the app that our developers are currently working on patching. For now, you can follow these steps to restore app functionality:

  1. Uninstall Topaz Video AI
  2. Delete the app’s .plist files - How To Delete Your Plist Files
  3. Reboot your Mac
  4. Reinstall
3

Here are my error logs for the same thing.
logsForSupport.tar.gz (46.8 KB)

4

Here are more error logs after following the process for a re-install.
logsForSupport.tar.gz (65.8 KB)