When launching my licence software, I am told that the software needs to be activated, attempting to do so fails with the following:
"There was a problem with your computers auth token, Please refresh the token by clicking ‘Activate’ above.
I tried to re-install the software as well as restarted my computer, but with the same error. Please help!!
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Hi @giassu18,
Thanks for reaching out.
I can help with this but I’d need a little more information.
Please send me the log files so I can see what’s going on in the application.
To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and upload all the files in the folder as a reply.
I should be able to determine next steps given that information.
Thank you for reaching out but I have already figured it out. It is all good now. Thanks.
Gideon
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