Error Deinterlace and Upscale to FHD using Iris MQ for a particular file, but not others

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. Having successfully used the same preset many times, receiving error message on one particular file that is the same codec & resolution & approximate duration of the others.
  2. Apple M1 Pro 16GB. Mac OS 14.2.1
  3. Your log files (Help > Logging > Get Logs for Support). See attached.
  4. Any screenshots as necessary. See attached

logsForSupport.zip (12.6 MB)

Topaz Error Message Screen Shot.jpg
Topaz Error Message Screen Shot.jpg1512×982 72.7 KB

2

This appears to be a permissions issue;

Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.

  1. Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
  2. Delete the plist files & empty the trash bin
    How To Delete Your Plist Files
  3. Reboot your Mac
  4. Reinstall

If that does not resolve the issue, send the updated logs to the support team at help@topazlabs.com

3

Thank you Kyle! That worked!