Error codes 14 'MACBOOK PRO M1 MAX CHIP

MY TOPAZ VIDEO AI HAS NEVER WORKED, ERORR CODES IS ALL I GET PLEASE SET ME UP WITH FULL INSTALL MY ONLINE INSTALL IS CRAPOLA.SENT YOU MAIL AND NEVER GOT ANY SUPPORT. I AM GOING TO STOP TYPING CAUSE I WAS ABOUT TO SAY YOU PEOPLE AT SUPPORT
SUCK BUT I WONT. AND ITS WANTS ME TO BUY IT .AGAIN.HELP ME strong text