El computador se cuelga al procesar 12 fotografías

[juan.carlos.juri]

He tratado de procesar doce fotos llamando al PHOTO AI desde lightroom, dos veces me ha pasado que al llegar a cierta foto (lo puede ver en el adjunto, situación que he tenido que fotografiar), el equipo se cuelga totalmente, no quedado otra alternativa que apagarlo

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Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

• How To Obtain Your System Profile (Windows)

Also if you can, please try to recreate this problem in Topaz Photo AI while using the Lightroom Classic plugin, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

[juan.carlos.juri]

Adjunto lo solicitado

DxDiag.txt (162 KB)

Logs.zip (532 KB)

[john.topazlabs (John S)]

Thanks for sending in that information.

I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.

Please use the following link to update your driver: NVIDIA | GeForce GTX 1660 Ti | Driver Update

After the update, let me know if you are still experiencing the problem.