Hi - I’m relatively new to Topaz, so this may be a user issue, but it is frustrating. I can’t see this issue in any of the conversations on here, so maybe it’s due to my particular setup?
I’m opening Topaz as a “Filter” from within Photoshop Elements, using Autopilot an working with .jpgs. (Windows 11, Dell XPS 9340 + Dell U3223QE display)
When Topaz opens, it always appears on the laptop screen and I drag it to the large display.
(separate issue - an “Export” window always opens, which I have to close before getting to edit the image - not sure if that can be switched off?)
Autopilot generally identifies a subject(s) and usually suggests “Sharpen” for that subject - which I can see highlighted by either hovering over the word “Sharpen” - and then I go on to adjust the subject area. But…
… often (after a few seconds) the highlighting of the subject disappears and I have to go and recreate the subject by using “Object selection”.
I’ve tried to recreate the issue to see if I’m doing anything specific which causes this (e.g. moving the Topaz window to the large display before Autupilot has finished, or clicking on Denoise before the sharpening process has finished) but neither of those reliably recreates or does not recreate the problem.
I’d be grateful for any suggestions on why this happens and what I can do to prevent it - not a major issue, just a bit frustrating. Thanks
Hello! For this part, can you send a screenshot of it?
an “Export” window always opens
For the mask issue, I see that you have no VRAM on your computer, and Photo AI needs 6GB of VRAM to work correctly. You only have 0,1GB of VRAM (graphic memory). This means that I will struggle, especially when you are using it with PSE open. For your computer, it would be best to close PSE, open the file in Photo AI as a standalone, to leave all the memory to Photo AI and not split it. Then once Photo AI edits done, you can export and close Photo AI. Then open PSE and continue edits there. Once you get a computer that has 6Gb of VRAM minimum, then you can revisit using the plugin! Without VRAM, even when using the standalone issues and slwo behavior can remain, but it will help to leave all the memory you do have to Photo AI.
What version of TPAI are you running? There was a few versions where the selection tool was miserably slow without a dedicated graphics card (I had a UHD 630), so one possibility is that it’s just slow to the point of being nonresponsive and applying unintended edits.
Along those, lines, how much RAM do you have, and are your graphics drivers up to date? For a while, Arc cards weren’t working with ON1’s software either, although I think they figured that out.
One would think that a fairly new XPS would be able to handle this stuff, but a lot of the current creator-type software is needing gaming machines.
Thanks Ange - that’s really helpful. Although the 9340 doesn’t have dedicated VRAM, it seems like it dynamically assigns some of the 32gb of RAM for heavy graphics requirements. And most of the time, there really isn’t a problem, even when I have multiple applications open across 2 monitors. I have noted that, on some occasions, the subject is highlighted for a few seconds then it’s gone so maybe that’s a RAM limit issue? In fact - I just tried it and this is what happened -
- Autopilot analysed the image, selected Sharpen as the only suggestion and identified the Subject
- when I hovered over “Sharpen” the subject was highlighted
- I added Denoise to the list
- Then I selected Sharpen and went to Edit Selection
- All highlighting of Subject had gone
- Interestingly changing the Sharpen controls still changed the Subject only, even though it’s not highlighted (so there’s enough memory to change the image for sharpening but not enough to display the shading?)
- When I switch the Auto selection to All, the shading covers the whole image, when I switch back to Subject, nothing is highlighted.
- BUT - if I change the Auto selection to Background and then back to Subject, I have a shaded Subject again!
- And if I repeat that sequence with the Auto selection dropdown, I can recreate the same problem and resolution, i.e.
- Subject - no shading
- All - full shading
- Subject - no shading
- Background - shaded background
- Subject - shaded subject
- All - full shading
- Subject - no shading
I’ve repeated this sequence multiple times with the the same result- feels like there’s more going on than just a memory issue…
Thanks David - I’m running 4.0.2
I have 32gb of RAM and all drivers are up to date. But see my reply to Ange - doesn’t feel like that’s caused by a memory issue, but I’m not that techy!
Hi Ange - regarding the Export window, the attached is what opens immediately after I open an image in Topaz from within PSE (and after the Autopilot runs, but only for the second and subsequent images - it doesn’t do the first time I open an image in Topaz from within PSE.
@ange I just tried this and also see visibility of the subject mask in sharpen come and go switching between Subject and All. Adjusting sharpening controls while Subject is selected sharpens subject only, regardless of visibility of mask.
This is with TPAI 4.0.2 running standalone, w/ or w/o autopilot. Win 11, AMD Ryzen 9 HX370 (32 GB) + nNvidia 4060 (6 GB).
It only seems to happen with Subject (background/landscape/sky/portait don’t show this behavior), and with processor set to auto, cpu, or gpu.
@Ange.topazlabs - think I’ve narrowed down the issue with the Export window popping up. It only does so when selecting the most recently used filter in PSE, either by clicking on that or using Ctrl+F (the top red ring).
Using the link to Topaz at the bottom of the list (the lower red ring) works fine with no Export window popping up.
That is correct, that is the Adobe shortcut for the last Filter used, that is not meant for this party apps. Its meant for short/small in app pligins within Adobe. It has a “timer”, very short, which ddoesn’t even let Photo AI analyze the file. To use the Topaz Photo AI plugin further down the list, not the Last filter used shortcut.
For the menu, since @david.horita can reproduce, I added both your contact info in a development team ticket for this and we can circle back when a fix is found!
@ange just noticed the same behavior with denoise as well as sharpen. Also present in 4.1.0.5b. Issue is specifically switching from all to subject - all to other doesn’t give this and other to subject doesn’t give this. I also see it if I’m in the custom mask window.
Great Thanks! I will add the specific instance to replicate to the development team ticket looking into this and mention also happens on Denoise. Thanks for the tests!
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