Editing from lightroom (plugin extras) - Won't save to catalog

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Select photos in lightroom
  2. Click File, Plug in Extras
  3. Process with Topaz Photo AI
  4. Choose Edit a Copy
  5. Edit photo
  6. Click Save Photo to Lightroom

Topaz Photo AI v2.4.1 on Windows

After processing, it doesn’t send it back to the catalog. Instead it sent multiple DNGs to the same folder I pulled the originals from. This only started after an update from Topaz. I need to know the steps that I have to take so this doesn’t save to the wrong place.

Other times, the app won’t even open to process the pictures. It just hangs.

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

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