Downloads new releases but doesn't update

[wren.gilgan]

I have downloaded about 6 times but the new versions won’t install. The current version is Topaz Photo AI 1.2.1 and I have it on a MacBook Pro M1. After perusing the discussions I checked to ensure Topaz Photo AI has full access to the disk, and it didn’t so I changed it to access and redownloaded. It shows the Download was successful but the updates don’t happen. I quit and restarted Topaz Photo AI but get the same 1.2.1 version. Previously updates when intitiated by downloading, happened automatically.

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Topaz Photo AI [v1.2.1] on [MacBook Pro M1]

[AiDon]

Download the full installer for v1.2.6 from this link and update manually:

Topaz Photo AI v1.2.5 - v1.2.6

Hello! This week has various masking tweaks as well as some other minor fixes and changes. In the background there is still a lot of work happening surrounding RAW color and metadata but it may take a few releases to show up. Please give us any feedback or report issues with this release. We’ll be updating TPAI regularly to address those pieces of feedback and issue reports. If there’s a specific image you’d like us to see, you can send it us at this dropbox link. v1.2.6 Released March 10,…

[kilofox (Kevin)]

I am in the same situation as wren.gilgan. v1.21.1 and MacBook Pro M1. The update runs but when it gets to downloading the AI Modules, I get a beachball and then a message that the update was successful. When I launch the app, it indicates that I am still on V1.2.1

I tried as you suggested to download the full installer and update manually. It doesn’t work either.

[AiDon]

Please raise a support request at the main website.

[Lingyu]

Do you still need help with this? I believe I may have responded to your support request already.