Downloading the new Topaz AI

Topaz Photo AI Bugs and Issues
1

I can’t seem to understand all that I have to do to load the program. I’m a user and had the old version which worked pretty good. Now I can’t load a photo and I don’t know why. I have a screenprint is any can help me.
Error Message about loading

Steps to reproduce issue:

  1. Step 1 I downloaded the program, and the camera download. I had no clue what to do next.
  2. Step 2 So I opened Topaz AI and it said to drag my photo in (or open it).
  3. Step 3 I tried both ways and got the same error message.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Thanks for reaching out. It looks like the file path for this image is very long. I think it may be hitting the limit for file path which is 256 characters a the moment.

Could you try moving this file to your desktop and try opening the file from there?

I can check with my team to increase the character limit for the file path.