Downloading models

I was having issues with the Topaz Photo AI crashing when face recognition was running. I completely uninstalled the program, but now when I run the program via the plugin in Photoshop Elements it says “Some model files need to be redownloaded before images can be processed.” It takes at least nine minutes to run…every time!! I have really enjoyed this program, but I am not spending hours each night just trying to edit pics, but not getting anything done because I am wasting so much time troubleshooting. Please help.

Topaz Photo AI [v2.1.2] on Mac]

have the same problem, im sure its a problem of the server from Topaz Lab…im pissed

Me too