I have downloaded the software update at least 4x, and installed.
Every time the system is rebooted it still says “install New” on my app.
Even restarted computer same error. Normally no issues installing updates.
Mac OS version Sequoia 15.0.1
I reported a similar bug a few weeks ago regarding update notification, which is only happening on the Mac version, where the “Snooze” updates period is ignored. So even if I choose not to be “nagged” about updates for, say, 1 month, it still shows the update window the next time the app starts.
I found a way to work around the “snooze updates” bug by updating the preferences file myself using the Terminal:
cd ~/library/preferences
plutil -convert xml1 ‘com.topazlabs.topaz video ai.plist’
You can then edit the plist file in a text editor.
Use plutil to convert back to binary:
plutil -convert binary1 ‘com.topazlabs.topaz video ai.plist’
Topaz Support would usually just suggest deleting the preferences file as a temporary workaround until the bug is fixed, but you would then loose all your preference settings. However, they could be more helpful by letting you know which value to edit in this case, since I’ve done some of their work for them.
Andy
Are you just running the update from inside the app?
Try doing a clean full install using the package installer linked below and see if that works.
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