Quick follow-up-- I checked our records and see that your plan was canceled without the early cancellation fee 
I can post a screenshot of the message I had from Topaz support informing me I would need to pay 38 dollars to walk away, the only reason it doesnāt show I have been charged is because I refused to pay it as legally I could walk away because Topaz had changed the terms of the contract.
I wonder how many people simply paid it? Dishonest and deceitful practice by Topaz to do this and then on here pretend they donāt do this.
I will happily post all of the correspondence from Topaz on here so you can see, I was disappointed that I was sent a charge to leave under these circumstances and now Iām even more disappointed that your claiming you donāt or havenāt tried this on when you have.
If you are mid contract and you get the email and you want to leave simply cancel your payment and walk away donāt waste your time writing an email as they wonāt try and keep you as a customer they donāt need to because most people will pay to leave mid contract when they donāt have to or they will suck up the vat and stay as a customer.
If you stay with Topaz, donāt forget to check your credit card statements thatās all I can say.
Good morning,
I believe there is a misunderstanding! I certainly do see that a member of our team requested that you pay the termination fee, and when you explained your position, the plan was canceled.
The support team member who assisted you made a mistakeā this is not standard practice, and anyone who is writing in to cancel due to the UK VAT charge will not pay any cancellation fee.
2 Likes
