I’m working with artwork files (both Tiffs and Jpegs), to upscale and make suitable for printing at larger sizes. Since upgrading to Photo AI v4, some of my images are coming out with a significant colour shift and the profile is showing as “Untagged RGB”, when they went in as Adobe RGB or Profoto.
On these files, I’ve only been running a 3-4x upscale process through Standard or Hi-fidelity… no other processes involved.
Some images seem to struggle more than others… On some, I’ve had the issue, resaved the original as a jpeg and then it’s worked, but on others it hasn’t. With some, I’ve copied and pasted the image into an entirely new file and it’s worked (but then again on others, it hasn’t).
I’m currently running an Intel Mac and I know it’s scraping through on the min. requirements but it makes processing these upscales a lengthy process and makes rerunning any failed ones quite a headache.
When I’ve raised the issue, I’ve been rebuffed because my original had been edited (which I still don’t understand what the issue is). As I can’t send out full, high res files of the artwork (not my © to distribute), I cropped one down to make it unuseable, re-ran the process and it still came out untagged and with the colour shift, so I sent both that cropped down original and the resulting file, but was told they couldn’t look at it due to the original being edited.
