Detelecine processing stops at 8%

Repro steps:

  • Load a telecined 29.97 fps video
  • Click Edit & select Telecine check box
  • Click Export As and choose directory

Video starts processing but stops when it gets to 8%.

Can you share the logs from the app?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file here

OK, I tried again and the processing doesn’t stop, but the update to time remaining and the progress bar in the UI stops.

Need to see the logs to see what is going on. You can email them to the support team if you want.