DenoiseAI Size Limitation?

Topaz Products Product Technical Support
1

A large image (20,000 pixels wide) updates as a preview just fine in DenoiseAI. When the entire image is processed, it goes through what appears to the the entire cycle, but when used as a Photoshop filter, there is no change in the image. The noise remains untouched. I need to downsize the image considerably to get it to finish properly. The standalone version suffers the same problem. It ends without saving the image.

Any ideas?

2

Just make sure you are at least comparing at 100% but i would also be wary as 20k pixels wide is very large.

If your preferences are using GPU, then try CPU only to see if that makes a difference and you can also reduce the amount of RAM that PS uses.

If it is an issue you may be better off getting a explanation from support, you can raise a support request at the main website.