DeNoise - Sharpen - Giga Pixel Ai all do no load

Topaz Products Product Technical Support
1

DeNoise - Sharpen - Giga Pixel Ai all do no load after Windows upgrade to Windows Edge, tried uninstalling all 3 and re-installing from links as recommended but still dont work,no problems on my Mac.

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2

What do you mean by Windows Edge, the Browser?

3

Yes Browser
Feature update to Windows 10 Version 2004
2020-10 Security Update for Adobe Flash Player for Windows 10 Version 2004 for x64-based system (KB4580325)
Related Semiconductor Corp. - USB - 4/1/2019 12:00:00 AM - 10.0.17763.31247
2020-11 Cumulative Updates for .Net Framework 3.5 and 4.8 for Windows 10 Version 2004 for x64 (KB4580419)
Further to this Adjust AI and JPEG to Raw Ai works OK
I have noticed the the download interface is different between the ones that work and the ones that don’t work

4

Can you type winver in the search box and tell me what version you are using please.

Try downloading the full versions from the relevant Product Release section on this forum.

5

Version 2004 (OS Build 19041.630)

6

Uninstalled Sharpen Ai and installed the below all worked correctly!
when I opended TopazSharpenAI-2.0.5 it asked me to update which I did now it has stoped working again?

7

DeNoise 2.1.6 install works correctly

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8

5.2.3 does not work

9

The latest version is 5.3.1, download that and install. Just the latest is sufficient in all the products.

10

Again download the latest version of Sharpen v2.2.1

Also, please do not post the download links here again.

11

Hi Don
Thank you for your help but
The only version that will work on my Windows Computer are!
Gigapixel Ai V5.1.0
Sharpen Ai V2.0.5
DeNoise V2.2.12
all other newer versions will not work!
regards Neville