Launched the plugin from the Ps CC 2019 host Filters menu (using Win 7 PC).
Product immediately crashed.
Snip attached:
Go to the event viewer and run that to see what caused the crash.
I don’t know where to find that. Can you point the way?
Where in the hierarchy would the correct data be?
In The Application entry you need event box larger and check each application error, if you clcik on a Error entry and then click on the Level header it will sort starting from the Error entries, around the time it happened:
I think I’m getting tired. Is this the kind of data you think will contain useful info?
Topaz DeNoise AI.exe
0.0.0.0
5d44a6e1
ucrtbase.DLL
10.0.14393.2990
5caeb96f
40000015
000000000006e01f
3f30
01d58ac32bd513ec
C:\Program Files\Topaz Labs\Topaz DeNoise AI\Topaz DeNoise AI.exe
C:\windows\system32\ucrtbase.DLL
7083330c-f6b6-11e9-8cce-3c5282599653
- And, XML view:
BODY{font:x-small ‘Verdana’;margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:‘Courier New’;font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline}
1000
2
100
0x80000000000000
124704
Application
Topaz DeNoise AI.exe
0.0.0.0
5d44a6e1
ucrtbase.DLL
10.0.14393.2990
5caeb96f
40000015
000000000006e01f
3f30
01d58ac32bd513ec
C:\Program Files\Topaz Labs\Topaz DeNoise AI\Topaz DeNoise AI.exe
C:\windows\system32\ucrtbase.DLL
7083330c-f6b6-11e9-8cce-3c5282599653
One more grab. This was under “General”:
Faulting application name: Topaz DeNoise AI.exe, version: 0.0.0.0, time stamp: 0x5d44a6e1
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb96f
Exception code: 0x40000015
Fault offset: 0x000000000006e01f
Faulting process id: 0x3f30
Faulting application start time: 0x01d58ac32bd513ec
Faulting application path: C:\Program Files\Topaz Labs\Topaz DeNoise AI\Topaz DeNoise AI.exe
Faulting module path: C:\windows\system32\ucrtbase.DLL
Report Id: 7083330c-f6b6-11e9-8cce-3c5282599653
Are your Video Drivers up to date and is PSCC using the same High Performance GPU as DeNoise AI?
I believe PSCC preferences Performance will tell you what GPU you have and whether or not you are using it.
For DeNoise AI you can find the info in Help-> Graphics info and it will also tell you the driver version.
Yes, the video drivers are up-to-date. B/c of all the beta products I’ve checked much more regularly than in the past.
There is also a Ps CC update that came out in the past 2 days. But my sense is that it’s geared toward fixing issues arising from the latest Mac OS. It’s not the anticipated big Ps CC 2020 yet.
Other than ongoing logout b/wn launches of CC Issues, my Ps CC is behaving well & responsively.
Can you post the info from the Help-> Graphics info please.
I’ll chk once I’m up & about. Have posted previously.
Had corresponded with Russell about some recommended GPUs that were on sale at the time couple months ago. He didn’t seem to think going thru the purch/install effort would do much for me (Topaz products performance wise) given their collaborations & the tech they are optimizing their products for. A few times Ashley remotely ‘drove’ my PC & chkd out various settings too.
Maybe someone with AMD GPU can tell you which of their utilities causes problems, I believe there is something that is installed that causes issues. It could be called Wattman or Adrenaline or something like that.
Apart from that you will need to ask for technical help at the main website.
Thx for the assessment & suggestions!
