Denoise AI plug-in launch error

Stand alone Denoise AI works, but in Studio 2 version 2.0.11 and in Corel Paintshop Pro I get “Error: launch plug-in failure” pop up and then both programs will crash.
Previously I had no problems- I suspect last Studio 2 update messed something up.
Glad I still have Denoise 6 to use.

Log Name: Application
Source: Application Error
Date: 9/1/2019 9:41:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application name: Topaz Studio 2.exe, version: 0.0.0.0, time stamp: 0x5d66ea0c
Faulting module name: tltopazdenoiseaips_x64.8bf, version: 10.0.0.0, time stamp: 0x5d5db148
Exception code: 0xc0000005
Fault offset: 0x000000000000fd24
Faulting process id: 0x18ec
Faulting application start time: 0x01d560cadb0f68fc
Faulting application path: C:\Program Files\Topaz Labs\Topaz Studio 2\Topaz Studio 2.exe
Faulting module path: C:\Program Files\Topaz Labs\Topaz Studio 2\PS_Plugins_x64\tltopazdenoiseaips_x64.8bf
Report Id: 3bdbcdef-ccbe-11e9-a593-1c1b0da28276
Event Xml:



1000
2
100
0x80000000000000

65484
Application
Ron-PC



Topaz Studio 2.exe
0.0.0.0
5d66ea0c
tltopazdenoiseaips_x64.8bf
10.0.0.0
5d5db148
c0000005
000000000000fd24
18ec
01d560cadb0f68fc
C:\Program Files\Topaz Labs\Topaz Studio 2\Topaz Studio 2.exe
C:\Program Files\Topaz Labs\Topaz Studio 2\PS_Plugins_x64\tltopazdenoiseaips_x64.8bf
3bdbcdef-ccbe-11e9-a593-1c1b0da28276

There is a issue with PSP and it is to do with the way PSP stores plugin information in the My Documents folder, see this thread. I think you may have to get rid of one of the links as, because of how Studio 2 is, the plugins appear in Studio as well as the Program folder for the applications:

I will try suggestion- of note Adjust AI plug-in works fine in Corel PSP and Studio 2.

1 Like

Followed directions, got Denoise AI to work in PSP by removing Studio 2 from PSP Plugin file location- PSP has no My PSP folder in My Documents and doesn’t store plug-ins anywhere unless I put them there.
Denoise AI still error and crashes in Studio 2.
Didn’t have these problems until most recent Studio 2 update.

I think I saw another issue that is being worked on where calling DeNoise AI from Studio 2 invokes Sharpen AI. (It happens on my PC, Windows, also)

I think it is still tied up with “ghost” Plugins that PS and AP seem to handle because those don’t have any issues but the combination of PSP & Studio 2 seems to object.

Can you still call the DeNoise AI from the standalone version of Studio?

1 Like

Denoise AI stand alone is fine, and as I mentioned got Denoise AI to work in PSP by removing Studio 2 from PSP Plugin file location.
Studio 2 Denoise AI crashes program, yet Adjust Ai works fine in Studio 2.
Something wrong with Studio 2 plug-ins- no idea what.
Checked all Topaz Studio2 plugins for ghosts, none. Checked all locations in Windows for ghosts too- App data, Program Data, no duplicates or ghosts.