DeNoise AI - getting "AI model is missing or corrupted"

Topaz Products Product Technical Support
1

Ordinary PC. Windows 10 Pro. Denoise AI 3.3.4.
Installed a couple days ago - completely REMOVED the previous version. 3.3.4 worked for 3 or 4 uses sending an image from Lightroom.
An hour later, send another image and we’re back to "AI model ismissing or corrupted. (nMsL.bin)(NX)

This was old when version 2 used to do it and I’d have to reinstall a couple times a week…

I don’t remember what information you need… I uploaded 2 log files and the graphics info is below.

2021-11-28-20-23-48-Main.tzlog (210.4 KB) 2021-11-28-20-23-48-QML.tzlog (59.2 KB)

Graphics Info
Application & Version: Topaz DeNoise AI Version 3.3.4
Operating System: Windows 8 Version 6.2 (Build 19043)
Graphics Hardware: AMD Radeon RX 5700 XT
OpenGL Driver: 3.3.14761 Core Profile Forward-Compatible Context 21.11.2 30.0.13033.5003
CPU RAM: 32680 MB
Video RAM: 8176 MB
Preview Limit: 8000 Pixels

The GOOD news is the error doesn’t completely destroy processing. It’s annoying, but I can keep dismissing it and SO FAR still get the noise reduction done.

Can somebody tell me what this is, and HOW to make it stop showing up WITHOUT re-installing Denoise every time.

2

Please raise a support request at the main website. Instructions contained in the banner at the top of the pages on this forum.

3

Tried ignoring it for the last week, but it’s gotten to the point where Denoise pukes as soon as you open a window. Displays the “model corrupted” popup then locks up. Have to kill the process in the task manager. So, I finally HAD to go over and try to raise a support issue…

If that’s going to be the answer to every problem that comes up in Denoise, it makes the forum less than useful…

4

Usually you can tell that the problem is with your PC environment when you are the only one getting the problem. It could be … disk corruption, running off external drive, network problem etc., etc.

That is when you need tech support, there is no technical support people on this forum only users like you.