# DeNoise AI crashing while opening a picture file

**URL:** <https://community.topazlabs.com/t/denoise-ai-crashing-while-opening-a-picture-file/91869>\
**Category:** DeNoise AI\
**Created:** [May 31, 2025, 6:39pm UTC](https://community.topazlabs.com/t/denoise-ai-crashing-while-opening-a-picture-file/91869 "2025-05-31T18:39:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![denis271](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/ba8739/32.png) [@denis271](https://community.topazlabs.com/u/denis271)\
**Post date:** [May 31, 2025, 6:39pm UTC](https://community.topazlabs.com/t/denoise-ai-crashing-while-opening-a-picture-file/91869/1 "2025-05-31T18:39:14Z")

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while trying to open any picture file (JPG or RAW or even trying test with a sample image option) DeNoise is crashing.  
my machine is MAC mini 2024 (chip M4, RAM 16GB, 150GB free disk space). OS version is MacOS 15.5  
DeNoise version i have is v3.1.2

few seconds after trying to open a picture file, i am getting window with message “Topaz DeNoise AI quit unexpectedly” and i have 3 options/buttons: Reopen/Report…/Ignore

if i am using option browse to open a picture, i can see it in small preview window, but DeNoise is crashing once o click on Open button.

Computer reboot or fresh DeNoise install is not helping  
I don’t have CoreMLCache Folder to delete it.  
In System Settings in Privacy and Security , in Security section for “Allow Application from” it is selected “App Store & known developers”.

Have tried few solutions i could find on this forum, but these haven’t worked for me

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**Author:** ![Tabitha.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/tabitha.topazlabs/32/200773_2.png) [@Tabitha.topazlabs](https://community.topazlabs.com/u/Tabitha.topazlabs)\
**Post date:** [June 20, 2025, 2:30pm UTC](https://community.topazlabs.com/t/denoise-ai-crashing-while-opening-a-picture-file/91869/2 "2025-06-20T14:30:43Z")

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Thanks for sharing all those details! If you haven’t already, please send a quick email to **[support@topazlabs.com](mailto:support@topazlabs.com)** so I can review the issue directly and provide any additional steps that might help, especially given your system setup.

Looking forward to helping you get this sorted!

—Tabitha

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**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [July 30, 2025, 6:39pm UTC](https://community.topazlabs.com/t/denoise-ai-crashing-while-opening-a-picture-file/91869/3 "2025-07-30T18:39:59Z")

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