I recently updated my MacBook Pro to the latest version of Big Sur. It was an unnumbered update, in that the version stayed at 11.5
Now, both Denoise AI and Sharpen AI are CRASHING, every time. No matter if I launch the program as a standalone app or as a plug in. I’d include a screenshot, but you seem to have that feature turned off too, so no way I can show you the error message I get every time it crashes.
What is worse, if that your company has intentionally removed all methods of contacting Topaz other than through this forum. No more e-mail address, no more phone number. The message is loud and clear. Here at Topaz, we simply do not want to communicate with you, our users, one-on-one.
You need to go through all your FAQ’s and answers and edit out the line Drop Us A Message because there is no longer any way to do that.
What a shame. What a bad decision. You used to have superior support, now you are worse than Skylum, whose support is mediocre. Topaz is now down to the abysmal level. Might be time to start looking more closely at ON1.
Crashing software and no way to report it except here in a public forum with 1,400+ prior messages. And no way to show you the PROCESS ERROR pop-up message.