DeNoise AI 3.2.0 has been saving a 16.5" x 11" image for over 45 minutes. Right side of screen says “Processing 1 of 1” and below that it says “Processing…” and there is no indication on what I assume to be a progress bar.
Main screen area shows the file name; “low light” (the AI model I chose to save); a settings description; a progress bar(?) sliding back and forth; and “Loading AI Model” on the right side of the bar.
My system info:
Application & Version: Topaz DeNoise AI Version 3.2.0
Operating System: Windows 10 Version 2009
Graphics Hardware: GeForce RTX 2080 Ti/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 462.59
CPU RAM: 32659 MB
Video RAM: 11264 MB
Preview Limit: 8000 Pixels
This can’t possibly be working the way you intended it to?
That did not solve the issue. However, the actual problem appears to be trying to save the image with the “Preserve source profile” option checked. Once I chose to save the image in sRGB instead, everything worked the way it should have and the pixel size of the file seems to have no effect.
I would raise a support request at the main website as I have just processes a 8736 x 5826 JPG image in less than 1 minute using settings like you have used and using preserve source profile. The major difference is that I am using a NVIDIA GTX1050/4GB instead of your RTX.
It just is not usual, they will be able to tell if you have any conflicts on your PC.