Deinterlace & upscale error

Topaz Video AI Bugs and Issues
1

This happens on Windows when trying to deinterlace and upscale, the process stops immediately and just says “Error”
logsForSupport.zip (53.8 KB)

2

Looks like the app is having an issue decoding the mkv file. Can you try converting your input using Handbrake and then try importing the converted version back into Video AI for processing?

  1. Drag and drop your video to import it
  2. I recommend going to the “dimensions” tab and under “resolution limit” > none
  3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source
  4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.

4

I can use a different tool (e.g. hybrid, handbrake) to de-interlace (and have done so without problem on this video), but that kind of negates the whole point of using this model.