CRITICAL: Can't sync TensorRT output during upscale and fps on v5.3.3

[kim-5331 (Kim)]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
   TVAI shows Error in the exports list, when the export is most of the way through a 2x upscale and converting to 120 fps. This is working on a TB VR video with a resolution of 1920x2160, i.e: 2x1080p. The models used are Nyx and Aion.
   I have had this issue using the same file 4 times.

2. Your system profile
   Intel i5-13600K, 128GB DDR4-3200, 3090 24GB, 2x2TB SSDs, 3060 12GB (not used to TVAI). I have changed TVAI to use the 3090 specifically.
   The latest BIOS is has been applied and I have had no instability or issues otherwise. LLM’s and various AI Models run fine locally.

3. Your log files (Help > Logging > Get Logs for Support)
   logsForSupport.zip (214.5 KB)

4. Any screenshots as necessary
   

   

If needed I can provide the source file I am testing with.
The 3090 memory set to 90% and using Chronos Fast succeeded.
I am trying Aion again if it works with the exact same config as Chronos Fast on 90% Memory.

Log snippet:

2024-10-15 03-40-12.558 Thread: 5556 Info ---> handleUpdateInfo( 50 )
2024-10-15 03-40-13.148 Thread: 5556 Info FF Process Output: 50 

2024-10-15 03:40:13 13444  CRITICAL: Can't sync TensorRT output : 

2024-10-15 03:40:13 28080  CRITICAL: Can't sync TensorRT output : 


2024-10-15 03-40-13.148 Thread: 5556 Info FF Process Output: 50 

2024-10-15 03:40:13 13444  CRITICAL: Can't sync TensorRT output : 

2024-10-15 03:40:13 28080  CRITICAL: Can't sync TensorRT output : 


2024-10-15 03-40-13.148 Thread: 5556 Info FF Process Output: 50 2024-10-15 03:40:13 10048  CRITICAL: Can't sync TensorRT output : 
2024-10-15 03-40-13.148 Thread: 5556 Info FF Process Output: 50 2024-10-15 03:40:13 10048  CRITICAL: Can't sync TensorRT output : 
2024-10-15 03-40-13.150 Thread: 5556 Info FF Process Output: 50 an illegal memory access was encounteredan illegal memory access was encounteredan illegal memory access was encountered
2024-10-15 03-40-13.150 Thread: 5556 Info FF Process Output: 50 an illegal memory access was encounteredan illegal memory access was encounteredan illegal memory access was encountered

[margaux.topazlabs]

Looks like for the process that failed, the 3060 was selected. Can you try changing the following settings:

​File > Preferences > Processing

• Set the AI Processor to the NVIDIA GeForce RTX 3090
• Set the max memory usage at 90%
• Set max processes to 1
• Save the settings and exit the panel

Try running the clip back through and if you experience an issue please send me the updated logs for review.

[kim-5331 (Kim)]

Hi,
The latest run completed successfully. Thanks.
Should I be checking the settings each time an update is applied?

Is a better error log or message possible? Having another simple log excerpt in a separate log with any Critical or Errors of the latest run(s) would be great to be able to quickly isolate the problem.

Thanks for the help.

Kim