Creates strong pillow distortion

Topaz Photo AI Bugs and Issues
1

Topaz Photo AI creates strong pillow distortion from Canon CR3 files.
The lens is fully manual.
I tried it with and without lens correction in Topaz enabled, see the [pics in the link], (Jottacloud),
the original CR3 and the two generated DNGs.

Topaz Photo AI 3.2.0 on Windows 10

2

I wasn’t able to open the link on my machine.

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

3

Hi John,

sorry for the delay. I uploaded the files. “20240827_165448.110__R8_-2321-rawdenoise_withCorr.dng” is with enabled lens correction and has strong pillow distortion, “20240827_165448.110__R8_-2321-rawdenoise_noCorr.dng” is with disabled lens correction.

It’s a fully manual lens on my EOS R8.

Regards, Hans

6

We’ve recently released a new version and would like to try updating you to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the following link to update:

7

Hi John,

I tried the new Version. The result stays the same. Shall I upload the newly created DNG?

Regards, Hans

blocked.gif

8

Hey Hans,

Yes please upload the newly created DNG file to the Dropbox link above. Please be sure to send a note once you send something :slight_smile:

9

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