After loading the latest updates the application crashes every time I load a picture.
It is now unusable !
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
You mailed me asking for files to be sent to you. How can I reply to an email that you send from a “no reply” email address
Is this typical of the support I can expect ?
I just purchased the program and it loaded once and now it just goes into Not Responding. I uninstalled and re installed. Same issue. Putting this reply here because I assume it is related.
Update on this, if I run application as right click administrator. It seems to load. My user is an admin and access control is turned off.
So when are you going to fix the problem
I see I am not the only one to suffer from the obvious lack of testing !
Are you able to use the Dropbox link in the thread above to send in the requested information? Also you always have the option to reach out to us by sending an email to help@topazlabs.com and our team can investigate further as well
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DxDiag.txt (162.5 KB)
I’ve reviewed the information about your machine found in these files, and unfortunately, it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:
Topaz Photo AI | System Requirements
Your machine’s GPU only has about 1GB of VRAM, while our requirement is 6GB.
We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:
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Topaz Photo AI | v2.4.2 | Windows Installer
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Released March 28th, 2024
- The older interface will be the fastest version your computer can run
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Topaz Photo AI | v3.0.4 | Windows Installer
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Released June 13th, 2024
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The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates.
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It can sometimes work on underpowered machines; however, it will be slower than v2.4.2
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Let us know how that goes or if you have any issues reverting to the previous versions. If you have access to another computer, we can check its compatibility.
Then don’t suggest that people upgrade.
Issue warnings about computer specs along with the upgrade notice !!!
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