Won’t open dng files from Plugin Extras and crashes both Photo AI and Lightroom when editing as a tif from “Edit In”
Please send me your system profile information so I can check if your computer hardware is up to date.
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iMac
Ventura 13.6.7
Lightroom and Topaz updated
Hardware Overview:
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
System Firmware Version: 529.120.1.0.0
OS Loader Version: 577.140.2~22
SMC Version (system): 2.41f2
Serial Number (system): D25XC00QJ1GQ
Hardware UUID: CBF00B85-CD09-586F-B413-FFC753EE4A5E
Provisioning UDID: CBF00B85-CD09-586F-B413-FFC753EE4A5E
Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:
Please make sure that you have any plugin, such as Lightroom Classic, fully closed before proceeding.
Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:
Topaz Photo AI | plist Files Mac
After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
Example of Proper System Preferences
Finally, rerun the installer. You can download a new installer from the downloads page directly :
Let me know how that goes for you and I’ll keep an eye out for your reply.
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