Crashing in stand alone and photoshop when trying to use any tool

crashing in stand alone and photoshop 24 beta and 24.5 when trying to use any tool, basically not working at all. have updated but still cant use the app anymore

  1. open file in stand alone or photoshop
  2. select any tool
  3. crashes and closes

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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