Crashing and slow

Got home from vacation and started working on my pictures and of course there was yet another update. Made my computer bog down and work terribly slow (its not a storage or ram issue) and twice, after painfully long edits, it crashed before completed and had to edit them all over again. not very happy for sure.

Don’t know if this should be new topic or if it’s the same problem, but I had the same experience - six updates and finally had to shut it down after 6 hours of still-not-done new install. Only 3mbps upload available.

Hi there,

Thanks for that information;

I suspect the problem might have been a bad update installer, I recommend you uninstall the app completely and reinstall with the link below; this will get you a new license for 2.3.0

“My Products" page: https://topazlabs.com/my-account/downloads/

If the issue persists, then it’s likely a bug in the update version itself, which, in that case, I’ve provided the 2.2 version below for you to revert to!

Topaz Photo AI V2.2

Please let us know if you’re still experiencing issues with the 2.3 version so we can inform our developers and get that issue patched

Cheers,

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