Crashing after updates

During saving .ARW files Topaz hangs and crashes.
Steps to reproduce issue:

  1. Step 1: load ARW files
  2. Step 2: use auto process, Select all, don’t modify settings
  3. Step 3: save

*update , happens when computer is out of memory. but that hasn’t happened before.

Topaz Photo AI latest on [Mac]

Also just noticed as a side issue, most files ar 144.2 MB when saved. Some are 2-14MB

I seem to have the same issue.
Since downloading the new updated version Photo AI 2.4.1, every time I attempt to save an image, the whole application crashes mid save. My problem is on Windows.

I just tried to uninstall and reinstall, same problem persists after installing again.

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

Ok thanks

This topic was automatically closed after 60 days. New replies are no longer allowed.