Crashes & won't complete processing

Topaz won’t finish processing a basic upscale (I didn’t do any changes from whatever the default settings are). When I do try to change - say Upscale to just 1X - then the app crashes.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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