Crashes when using Object Selection

Foto AI crashes whenever I use object selection to remove an object (here fence or collar).

Please send me your system profile information so I can check if your computer hardware is up to date.

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I did send you the system profile. I am sorry for it taking so long :slight_smile:

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

I updated Topaz using the build in update tool in the top right. The error still happens. Can’t you have a look at the eventlogs or smth like this?

Cute shot:


I guess it’s system-specific.

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Please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request