I am encountering crashes of the app, rather randomly, but mostly during starting the preview or during the preview. Logs and system profile attached.
logsForSupport.zip (15.2 MB)
MKRep.spx (11.3 MB)
1 Like
same issue on 13.6.2 with Video AI 4.0.7 … crashes during previews.
Archiv.zip (53.1 KB)
lately i added “libdvdcss” to enable ripping of old DVD´s with handbrake … don´t belive that this lib causes the crashes … but just to make sure. Video AI is currently not usable. Tried mp.4, mkv, mov, vob … generating multiple previews seems to work but looking to the preview results will crash with:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000003c
Exception Codes: 0x0000000000000001, 0x000000000000003c
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [16102]
Problem not solved with 4.0.8, still getting the App crashes, same Exception Code which ralf stated
oh … too bad to hear that … hoped that this issue have been solved … so i don´t have to waste time trying 4.0.8 concerning this case 
… is it possible to downgrade to the initial 4.x version? I´ve been new to the software when vers. 4 came out. At that Time i had no serious problems. best regards Ralf
I now reverted to 4.04, which runs perfectly and rock stable. So it definitively has to do with the new preview functions. Both versions are in my app folder, so I can flip over if needed.
Hey Marcus, thanks for testing 4.04 … sounds brilliant if you can provide this version for me 
happy new year & best regards. Ralf
Well just download the version you want from here:
Latest Topaz Video AI/Releases topics - Topaz Community (topazlabs.com)
thanks man
As a Mac user I’d suggest even reverting to the 3.5.4 version if you don’t need Iris V2 and nyx.
Working previews, stable and overall faster.
Seems as if MacOS development mostly has come to a halt the last months.
Hi Guys, has anyone experiences with latest updates due to crashing during previews? i´m still using 4.04 … rock solid … so far i don´t miss anything … must confess that i did not try the updates in between, too scared that the same problem is not solved and/or new problems comes up … thx in advance & best regards Ralf 
I would recommend updating and if you experience issues please upload your system profile and logs to my Dropbox here or reach out to our support team. If you send them, please write back to let me know.
You may also take a look at the notes for each release here.
I can confirm by now that Version 4.1.1 has fixed the preview crash for me, it didn´t occur any more! Thanks to the team!
Seemed to be working better with 4.1.1 for me but I just experienced a crash during doing a preview so it doesn’t look like it has been fixed yet.
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