Crashes or Hangs while processing an Image

Topaz Photo AI 1.2.7 Crashes or Hangs after processing around 4 images. I have to Force Quit the program to get it to work again. Here’s my System Info and Log Files. My System File is 7.4MB and won’t upload (565.4 KB)

Steps to reproduce issue:

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

Update to v1.2.7, make sure your GPU drivers are up to date from the GPU manufacturers website and supply your DxDiag report.

When you send logs just send the latest from the crash rather than all.


When I do a batch process and have a lot of people in the image the programs hangs or crashes on those images when doing the masks. If I turn off the masks it works. Here’s my System Info:
Tigg’s 2013 (468.6 KB)
2023-03-20-11-49-26.tzlog (134.3 KB)

I can send a file that it was hangin on if that’d help.


It is best to raise a support request at the main website.