Crashes after selecting Update Available

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 select update available

  2. Step 2 Topaz crashes
    2023-09-01-09-51-37.tzlog (10.1 KB)

  3. Step 3

Topaz Photo AI [v1.5.3.] on [Mac]

2

I have rebooted my computer and tried again - after 30 seconds or so, this message appeared:
The operation couldn’t be completed.
(com.apple.installer.pagecontroller error-1)
Couldn’t open “TopazPhotoAI-1.5.4.pkg”.

3

Do you have antivirus, VPN, or proxy? It looks like something may be blocking the installer from working.

Please try downloading a new installer from the downloads page and run it:
https://topazlabs.com/downloads/

4

Thanks - it seems that Little Snitch might have been the problem…

5

I would recommend adding Topaz Photo AI to the safelist or to exceptions in that case.

Please reach out if you need help with anything else!

6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.