cd.marsh
(cd.marsh)
September 1, 2023, 8:57am
1
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
Step 1 select update available
Step 2 Topaz crashes
2023-09-01-09-51-37.tzlog (10.1 KB)
Step 3
Topaz Photo AI [v1.5.3.] on [Mac]
cd.marsh
(cd.marsh)
September 1, 2023, 9:53am
2
I have rebooted my computer and tried again - after 30 seconds or so, this message appeared:
The operation couldn’t be completed.
(com.apple.installer.pagecontroller error-1)
Couldn’t open “TopazPhotoAI-1.5.4.pkg”.
Lingyu
September 5, 2023, 11:06pm
3
Do you have antivirus, VPN, or proxy? It looks like something may be blocking the installer from working.
Please try downloading a new installer from the downloads page and run it:
https://topazlabs.com/downloads/
cd.marsh
(cd.marsh)
September 7, 2023, 6:25am
4
Thanks - it seems that Little Snitch might have been the problem…
Lingyu
September 7, 2023, 4:22pm
5
I would recommend adding Topaz Photo AI to the safelist or to exceptions in that case.
Please reach out if you need help with anything else!
system
(system)
Closed
November 6, 2023, 4:22pm
6
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