cd.marsh
(cd.marsh)
September 1, 2023, 8:57am
1
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
Step 1 select update available
Step 2 Topaz crashes
2023-09-01-09-51-37.tzlog (10.1 KB)
Step 3
Topaz Photo AI [v1.5.3.] on [Mac]
cd.marsh
(cd.marsh)
September 1, 2023, 9:53am
2
I have rebooted my computer and tried again - after 30 seconds or so, this message appeared:
The operation couldn’t be completed.
(com.apple.installer.pagecontroller error-1)
Couldn’t open “TopazPhotoAI-1.5.4.pkg”.
Lingyu
September 5, 2023, 11:06pm
3
Do you have antivirus, VPN, or proxy? It looks like something may be blocking the installer from working.
Please try downloading a new installer from the downloads page and run it:
https://topazlabs.com/downloads/
cd.marsh
(cd.marsh)
September 7, 2023, 6:25am
4
Thanks - it seems that Little Snitch might have been the problem…
Lingyu
September 7, 2023, 4:22pm
5
I would recommend adding Topaz Photo AI to the safelist or to exceptions in that case.
Please reach out if you need help with anything else!