Crashed 3 times

Crashed once right after loading while I tried to zoom in while it was processing. Later it crashed while enhancing. The third time it crashed was when I was trying to crop a photo. Three crashes out of about 75 photos.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Please open Topaz Photo AI, then go to Help > Open Log Folder, send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

I uploaded the DxDiag file and the recent log files to your Dropbox. Please confirm.

Thank you,

Wayne Vogt

1291 S Camino Pablo Ln

Pueblo West, CO 81007-2294

719-647-9999

WayneVogt1@Outlook.com

2024-04-02-01-47-35.tzlog (2.23 MB)

2024-04-02-02-14-13.tzlog (3.86 MB)

2024-04-02-12-47-11.tzlog (5.52 MB)

2024-04-02-21-32-30.tzlog (8.92 MB)

2024-04-03-12-32-50.tzlog (453 KB)

2024-04-03-15-39-36.tzlog (11.8 MB)

2024-04-03-21-11-5.tzlog (141 KB)

I uploaded the DxDiag file and recent log files to your Dropbox. I first tried to send them to this email account but received a message that it required too much space. You may/may not receive the previous attempt. Please confirm that you receive the docs you requested in your Dropbox account. I estimate that I have processed nearly 2000 photos with Topaz in the last 3 weeks. The current version is not crashing nearly as much as it was when I started.

Wish List:

Topaz crashed a few minutes ago while I was cropping a photo. I uploaded the log file to your Dropbox. It is also attached to this email.

Wayne Vogt

1291 S Camino Pablo Ln

Pueblo West, CO 81007-2294

719-647-9999

WayneVogt1@Outlook.com

2024-04-04-23-17-44.tzlog (21.3 KB)

Topaz just crashed again. The log file is attached.

Wayne Vogt

2024-04-04-23-29-3.tzlog (21.3 KB)

Another crash. This time when I was cropping. Log file attachyed.

Wayne Vogt

1291 S Camino Pablo Ln

Pueblo West, CO 81007-2294

719-647-9999

WayneVogt1@Outlook.com

2024-04-05-00-21-54.tzlog (21.3 KB)

Another crash. This time while trying to sharpen an image after I had cropped it. Log file attached.

Wayne Vogt

1291 S Camino Pablo Ln

Pueblo West, CO 81007-2294

719-647-9999

WayneVogt1@Outlook.com

2024-04-05-00-21-54.tzlog (1.59 MB)

2024-04-05-00-39-6.tzlog (21.3 KB)

Another crash. This time when enhancing. Attached is the log file.

Wayne Vogt

1291 S Camino Pablo Ln

Pueblo West, CO 81007-2294

719-647-9999

WayneVogt1@Outlook.com

2024-04-05-02-30-57.tzlog (21.3 KB)

I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: Intel | Driver Update

After the update, let me know if the application is still crashing.