Software has crashed maybe 20 times since the last update. This happens especially often when using the lens blur sharpening. I am running Topaz AI from Photoshop. Sometimes the resulting image is a blur of color, other times photoshop is able to recover the photo and it has been processed successfully.

Topaz Photo AI [v2.0.1] on Windows

Thanks for reaching out. Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

I am only allowed to upload two files, but there are nine files from 20th of September. I don’t know which of these files are the ones containing info about the crashes. THese are the two first in the folder:

2023-09-20-08-08-51.tzlog (64.9 KB)
2023-09-20-08-10-27.tzlog (614.1 KB)

Two more

2023-09-20-08-21-6.tzlog (364.3 KB)
2023-09-20-08-30-52.tzlog (341.8 KB)

Two more
2023-09-20-09-15-17.tzlog (498.4 KB)
2023-09-20-09-29-48.tzlog (348.3 KB)

Two more
2023-09-20-10-12-23.tzlog (230.1 KB)
2023-09-20-10-26-48.tzlog (370.4 KB)

and the last one

2023-09-20-12-27-27.tzlog (532.9 KB)

Please visit this page, select your operating system (Windows) and click “Find Your System Profile”. Send me the system profile so I can check your system specs.
Topaz Photo AI System Requirements

I’d like to check if the graphics card can take a driver update. I noticed an error in the logs that I shared with my team to see if we could fix it.

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.